Who we are

This privacy policy sets out how Anthony's Royal Decorating uses and protects any information that you give us when you use our website or contact us directly.

Anthonys Royal Decorating is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or contacting us directly then you can be assured that it will only be used by this privacy statement. This information is collected on a legitimate interest basis, meaning we require this data to provide you with a quote or service. We are committed to maintaining the trust and confidence of customers however you choose to contact us. In particular, we want you to know that we will not sell, rent, or trade any of our email lists or customer data with other companies and businesses for marketing purposes.

The provision of your data such as name, address, invoice address, email address, and contact numbers is required from you to enable us to provide you with a quote or to carry out instructed decorating services. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

In this policy “websites” refers to all Anthonys Royal Decorating websites, including the primary Anthonys Royal Decorating website found at https://ardpainters.co.uk/ and all our digital products, such as email, and including all social media.

What we collect

• We may collect the following information:
• calls are recorded for quality and training purposes
• name and job title of the customer
• contact information including email address
• demographic information such as postcode, preferences, and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail
• We may use the information to customize the website according to your interests

How do we handle email and “Contact Us” messages

We may preserve the content of any email “Contact us” or other electronic message that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. Our service providers or our employees may monitor the message content for purposes including compliance auditing and maintenance or where email abuse is suspected.

Website Cookies – How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

When someone visits https://ardpainters.co.uk/ we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our marketing emails, we collect personal information. We use that information for a couple of reasons: to tell you about stuff/offers you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organizations and businesses.

Third Parties

Occasionally it will be necessary for us to share your contact information with a relevant sub-contractor in order to carry out the work you have requested or to contact you for marketing purposes. This data sharing enables them to supply additional quotes for services, in addition to services we do not undertake such as scaffolding, deliver supplies to site and or carry out subcontracted works as instructed. These will only ever be trusted companies that we work with on a regular basis and your information will be covered under their Privacy Statement and erased from their system at the completion of any work carried out.

Access to your personal information

For all inquiries in respect of this privacy policy, please contact support@ardpainting.co.uk

If you are unhappy with how we have handled your data please contact us using the details provided above.

Please let us know if you have any queries or concerns about the way that we are processing your data by contacting us at the details above.

Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries and to honour our 2 year guarantee. In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).

Whilst the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 10 years after a particular matter or exchange has concluded. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name and email address, but only to ensure that you are not contacted again.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@ardpainting.co.uk.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information that we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you that you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise, restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.